Your Resident Portal
Your Resident Portal will show your account information including charges and payment history detail.
Access your Resident Portal: https://nextgen.app.doorloop.com/
Setup your Resident Portal on Your Smart Phone: Access the Apple App Store or Google Play and download the DoorLoop App
Maintenance Requests
For any urgent water related issues, please call 713-309-6781 immediately.
For any other maintenance requests, please submit a request through your portal.
Requests will be handled based upon vendor availability and will be addressed as quickly as possible.
Rent Payments
All rent payments are due on the 1st and must be received no later than the 5th day of the month to avaoid late fees.
Bank Account (ACH): This service is provided to you for a small convenience fee and allows you to setup one time or recurring payments. However, ACH payments can take up to 5 business days to post so please be mindful of the initiation date. To use this service, just fill out your account information and process initiation date (usually the 31st to ensure posting by the 5th).
Credit or Debit Card Payments: In addition to ACH, you have the ability to make payments using a credit or debit card. This service is faster but still can take up to 3 business days to post. Note: the Credit/Debit Card processing company charges a fee of approximately 3% to process the transaction. The portal will calculate the exact amount and ask you to confirm prior to charging the fee.